SHIPPING & DELIVERY
Usually we ship the orders on the same day, orders received till 2:00 PM will be shipped on the same day, orders received after 2:00 PM will be shipped on the next working day. In any case we will ship your order within 48 hours.
For Customer living in Metros and Tier-1 cities products will get delivered within 5 working days, and for the rest of India they make take up-to 7 working days, depending upon area to area you may live for.
Delivery of products is however, limited to certain pin-code/locations. For more information on delivery locations of products call our customer support.
You will get updated status of shipment at its each stage from order is placed to, processes to, ready to ship to, dispatch to deliver. You can track your orders through; My Account -> Orders.
Please note our shipping policy as follows:
- However in some cases, we may take longer, up to 3 working days, to ship the order.
- We ship on all week days (Monday to Saturday), excluding Sunday & public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
- While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 0-2 days.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer care or mail us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
- We always try to fulfill your orders on or before specified time but sometimes delay in delivery might happen due to unavoidable scenarios, like flood, corona pandemic, strike or any other unavoidable calamities. If such kind of reasons are involved in delivery, we cannot take responsibility for that. We cannot refund you for order and we are liable only refunding you shipping charges.
- Once you place order and we dispatch your order, we will provide you tracking information over e-mail and online. You can track your shipment progress online as per instructions provided.
- If you have provided wrong or incorrect shipping address and telephone / mobile number, we cannot help you. We can only send address correction information to our shipping provider. Please be sure to provide accurate address while check-out your order.
- Our courier partner will attempt you delivery several times and if your premises is closed or nobody available to receive package they might left you notice to follow up delivery. You can simply call back and give instruction to deliver your order. We are not liable to refund you once your order is returned to us with this reason. Instead we will reship your order once it will be back to us. Hence, please do needful to take delivery when you receive such notification.
- Things happen like your shipment is damaged in transits. We are happy to help you for that reason. Just click photo of damaged item and send to us. We will do needful to reship your order again and will raise complain on behalf of you to our shipping provider to take necessary action to avoid damage in future delivery attempts.
- We, Creative Arts n Frames, is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).